CPD (Continuing Professional Development) Online Courses

Our online CPD courses are a cost-effective way to learn wherever, whenever you want!
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IST introduces CPD (Continuing Professional Development) courses, structured learning experiences designed to help professionals develop and improve their skills, knowledge, and expertise in their field.

All courses are on-line so you can access them anywhere at anytime.  Learn and develop your skills at an affordable price.

The learning can be accessed from mobile, tablet, laptop or PC. On average the course can take up to 1 hour to complete

On demand – anytime, anywhere.

Upon successful completion of each course, learners will receive a digital certificate supporting 1 hour of CPD.

The cost of the course is £30 per person, please click on the Register Now button below to complete your purchase.

IST Introduction to project management

£ 30
00
  • • Divergent vs. Convergent Thinking
  • • The risk of heuristics in problem-solving
  • • Reframing problems for innovative solutions
  • • Design Thinking vs. Traditional Problem-Solving
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IST Customer service skills

£ 30
00
  • • Improving Your Customer Service Skills
  • • 4 Important Skills You Need in Customer Service
  • • Working With Different Customer Personality Types
  • • Overcoming Empathy Fatigue in Customer Service
  • • A Guide to Troubleshooting Customer Issues
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IST Developing your team

£ 30
00
  • • A Manager’s Role in Career Development
  • • The Four Stages of Team Development
  • • How to Conduct a Gap Analysis
  • • Choosing the Right Training Methods
  • • How to Conduct Effective One-On-Ones
  • • Developing Your Team Through Coaching
  • • Getting to Know Employees' Strength, Interests, and Values
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IST Workplace well-being

£ 30
00
  • • Making the Business Case for Health and Well-Being
  • • Creating Employee Wellness Programs
  • • Assessing Employee Wellness Interests
  • • Diversifying Your Wellness Programs
  • • Increasing Awareness of Employee Wellness Programs
  • • How to Boost Participation for Your Employee Wellness Program
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IST Diversity, Inclusion and Belonging (DIB's)

£ 30
00
  • • What is DIB and its workplace impact?
  • • How to be an ally for diversity and inclusion
  • • What is unconscious bias, and what are the consequences?
  • • Recognising five types of unconscious bias
  • • How to overcome your unconscious biases
  • • Understanding harassment and discrimination
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IST Principles of Fire Safety

£ 30
00
  • • Introduction to fire safety
  • • 4 Fire safety control measures
  • • Firefighting equipment
  • • Safety procedures
  • • Fire safety law
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IST Introduction to customer service

£ 30
00
  • • What Is Customer Service, and Why Does It Matter?
  • • Balancing Personable and Professional Customer Service
  • • Meeting and Exceeding Customer Expectations
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IST Introduction to leadership

£ 30
00
  • • What Is Leadership, and What Makes a Good Leader?
  • • Engaging and Motivating Employees
  • • Leading With Vision
  • • 6 Practices to Become a Better Leader
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IST Motivating your team

£ 30
00
  • • What is Motivation?
  • • Factors that Influence Motivation
  • • Improving Employees' Job Satisfaction to Increase Motivation
  • • 6 Strategies to Motivate Employees
  • • Celebrating Wins
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IST Mentoring in the workplace

£ 30
00
  • • What Is a Mentor, and How Do You Find One?
  • • How to Be a Model Mentee
  • • A Guide to Mentoring Others
  • • Common Mentoring Challenges and How to Overcome Them
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