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Spring Calculator Professional Support

We’re on hand to help with your SCP support queries. Search our FAQs below, browse through our online documentation or submit a support question. Don’t forget to check out our how-to guides for additional assistance.
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Software Support Queries

Can’t find the answer to your software question in the FAQs below? Contact us using the link below. We aim to respond to all queries within 48 hours.

Submit a Query

Software Documentation

We have online documentation for Spring Calculator Professional v2, which can be found here. If you need documentation for an earlier version of our software, please get in touch.

SCP Documentation
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Spring Calculator Professional FAQs
Trials

Absolutely! To get started, download your free 7-day trial here.
Things to check:
 
  1. You have entered a valid and in-use email address
  2. Your junk/spam folder
If you have not received your download link within 15 minutes, please get in touch.
General
Please fill out this quotation form, and we will send you a price based on your needs.
 
All quotes are no obligation, and if you wish to proceed with your purchase, we will run through your payment options.
Yes. The help documentation for Spring Calculator Professional v2 can be found here:
 

Although Spring Calculator Professional is only natively available for Windows, we have customers running it happily on a Mac using virtualisation tools like VMware or Parallels. Alternatively, you can use SCP on the web  on almost any computer using our hosted option! Get in touch for more details.
Installing
  • How do I install SCP on a licence server?
    There are two types of SCP Licence – a Fixed Licence, where the software can only be installed on a specific computer, and a Floating Licence, which allows the software to be installed on multiple computers but only used concurrently on a number of computers set by your licence. For example, if you have two seat Floating Licence, you can install the software on as many computers as you like, but it will only be available for use on two of those computers simultaneously.

     

    The management of the Floating Licence is carried out by a piece of software called a Licence Server.  A licence server is essential for all installations of SCP that use a Floating Licence.  A licence server is NOT required for a Fixed Licence installation of SCP.  There are three ways in which this can be installed:

    1. The licence server can be installed on a desktop computer alongside an installation of the main SCP software.
    2. The licence server can be installed on a Windows server machine or on a desktop machine that is not running SCP.
    3. We can, for a small fee, host a licence server for you on our servers.  If you wish to pursue this option, please get in touch.

    However you install your Licence server, it must be available via a network connection.

    Click here for full instructions on installing a Licence Server.

The SCP software requires a licence to work. Several situations may give rise to this prompt:

 

  1. If you’re running a trial version of the software, you may receive this message when the trial has expired.
  2. You may also receive this request if you’re using a time-limited licence that has expired.
  3. The software may be unable to contact the licence server, or the licence has been revoked/cancelled.
  4. You will get this error if you are trying to run an un-licenced copy of the software.

If you are sure that your licence is up to date, please contact us.  When you contact us, please send us the following information:

  1. If known, your licence key.
  2. The email address that your licence key was sent to.
  3. Windows Version.

If you wish to buy a licence for SCP, please contact us.
Technical

The equations used in SCP are, for the most part, derived directly from the relevant standards. Where this isn’t possible, we have used best practices to derive our models of spring behaviour. Fatigue information is derived from research data accumulated over the years in our laboratories.

 

If you have specific questions about our equations or data, don’t hesitate to contact us, and we will do our best to help.

We can indeed help with this!

 

When you purchase SCP, you get one year of free software support (maintenance). This gives you access to new versions of the software and also support using the software to enter your spring designs and validating designs.

If you require help interpreting the results beyond what information is given by the software, you’re welcome to contact us.

If you need technical help but are currently not paying for maintenance, we can either:

  1. Quote you a one-off fee for consultancy in validating your design
  2. Help you get back into maintenance so you can continue with technical support

You might also like to consider taking one of our Spring Design training courses.